Refund Policy

A legal disclaimer

1. Returns & Store Credit

We do not offer cash refunds, but we happily provide store credit equal to the full amount of your original purchase.

This means:​

• You’ll receive store credit for the same amount you paid

• You can use it to pick any other item you love from our store

We want you to walk away with something that makes you feel beautiful — even if it means switching to a different piece.
If your return was confirmed, head to our contribution point by scheduling ahead.

2. Conditions for Returns

To qualify for a return and store credit:

• Items must be unused, unworn, and in their original packaging

• You must contact us within 2-4 days of receiving your order 

• Return shipping is the customer’s responsibility unless the item arrived damaged
  To return an item contact us on our contact page or our email: lumejewelleryy@gmail.com

3. Damaged or Wrong Items

If your jewelry arrives damaged or you received the wrong item:

• Contact us immediately (within 1 day of recieving your order) with a photo

• We’ll fix it quickly and make sure you get a replacement or store credit

• No extra costs, no hassle

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